7 Ways to Be a Better IT Expert: With These Strategies You’ll Gain Trust and Credibility


As an IT expert, you are always looking for ways to improve your skills and stay ahead of the game. If you want to be a better IT expert, then the 7 strategies outlined in this marketing technology blog post are perfect for you. You will learn about how to gain trust and credibility with your clients by participating in online forums. Make yourself available through social media networks, writing blogs on topics that interest them, etc. The 7 tips covered here will help turn struggling businesses into successful ones!

Participate in online forums.

This is the best way for you to prove your expertise. Since people will be able to see how knowledgeable you are about various topics based on what questions or answers that you give (and contribute).

Availability in social media

Make yourself available through social media networks like Facebook, Twitter, etc. The more accessible you make yourself by showing up consistently on these platforms along with other experts, the greater chance someone will trust that you know what they’re talking about when it comes to their business needs related to technology.


Write blogs on topics of interest.

If there are any particular areas where clients have expressed an interest in knowing more about. Then writing blogs on these topics will help you build trust. Because it shows that you are knowledgeable and willing to share.

Attend networking events/groups in the area where your client is located.

These local groups can be found through various websites like MeetUp or Craigslist so they’re not hard to find at all! This way, people who need IT expertise won’t have any hesitations asking for references. Since they know someone else that has hired you before.

Business cards

Get business cards printed with your contact information (and maybe even a QR code). So potential clients don’t hesitate to ask around when looking for an expert. If they see others using your services as well as talking positively about them online. This helps gain their trust as well.

Webinars and online courses

Participate in webinars and online courses where there are Q&A’s. By participating in these activities, you can ask questions that other people may have too without having to wait for the next time they come up. So it helps build your credibility even further!


Being able to communicate is one of the most important skills anyone can have. It’s no different when dealing with technology issues. Whether there are problems at home or work, being able to properly convey what the issue is and how it should be fixed goes a long way towards creating trust between yourself and whoever might need fixing said problem/system. If someone has never met you before then they do not know if they can trust you or not. What they see is jargon and a lot of technical information that doesn’t make sense to them. So in order for them to trust you, the first step is being able to communicate effectively and efficiently with your clients/customers when it comes to technology issues.

Watch out for idioms when writing instructions

They may not translate well across cultures if someone doesn’t speak English as their first language! Say “press” rather than “click,” since some people from other countries may not recognize the latter.

When helping a user, don’t assume anything even if it seems obvious to you!

For example, don’t say “I know how annoying that is,” when they’re reporting an issue with their computer. This suggests you think what’s happening isn’t important and can hurt someone’s feelings or cause them to doubt your skills as well as lose faith in your company.

Detailed instructions

Make sure instructions are detailed enough for users to complete tasks without any help after following them. If something doesn’t make sense at all, provide additional information so there aren’t any misconceptions about what needs done next before moving forward. Also include screenshots whenever possible since visuals tend to be easier for people to understand.

Use bullet points for when you need to explain several steps in a list format like in an email or online post. This allows someone to easily scan through information instead of having to read every word on the page. It can be tedious and time-consuming!

Give relevant links

Provide links that are relevant and useful whenever possible, like ones that will help users solve specific issues they might have with their computer after following your instructions without needing assistance from anyone else. These are great ways to save them time since one resource is usually enough rather than referring them out multiple times throughout the process!

Don’t write informally

Don’t use jargon or write too informally if it isn’t appropriate for what you’re writing about; many people may not be familiar with it. For instance, instead of “OMG” say, “Wow!” If you’re writing a professional email to superiors or clients, keep language formal and avoid slang as well so they don’t feel confused about what’s being said.

Learn How to Listen

Active listening is important when you’re trying to learn about your clients’ business needs. So that you can be more efficient with their time. Make sure they know you understand what’s going on before moving forward by repeating back the key points from the conversation to show them that you were really paying attention during it.

Don’t Show Up Empty Handed Be ready for anything!

Have some giveaways or promotional materials prepared just in case there’s an opportunity where someone might need something printed off quickly. It takes seconds but will make all of the difference to the people you meet with.

Take Responsibility for Your Career

It’s not all about your manager or what they think, it’s up to you to take charge of your career path. So that no opportunities are missed!



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